Wellness Concierge Associate

Position Summary Down to Earth Wellness Center is a Functional Medicine Wellness facility in Greenwood, IN. Our Wellness Concierge Team at Down to Earth Wellness Center is responsible for delivering excellent service assisting with anything scheduling or experience related duties. As a team member of Down to Earth Wellness Center, you are essential to patient success and each team member is encouraged to share ideas, take initiative and grow within the organization. Duties & Responsibilities Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take down messages. Accept all letters and packages, and distribute them to their appropriate departments. Monitor, organize and forward emails. Track and order office equipment and supplies. Maintain records and files. Provide direct communication with patients to facilitate care plans and troubleshooting Educates patients/families about the patient's personalized wellness program including any prescribed procedures, supplements, medications, lab work etc. Implements front desk and experience duties in accordance with established policies, procedures and protocols. Intervenes with proper safety techniques, procedures and standard precautions. Communicates clearly and effectively in a team environment Communicates with patients via phone and portal to relay any messages as required by the provider Actively pursues educational opportunities presented by the clinic to expand knowledge in functional and integrative medicine Other miscellaneous projects as assigned Requirements High school diploma or relevant qualification. A minimum of 2 years of proven experience in a similar role. Good understanding of office administration and basic bookkeeping practices. Superb written and verbal communication skills. Excellent organizational and multitasking abilities. Strong knowledge of MS Office programs Functional and integrative health experience is ideal, but not required. Training will be provided. Competent IV insertion and management skills required English fluency and strong written and oral communication skills are required Experienced and competent with computers & electronic medical record systems Full-time and part time hours Limitations and Acknowledgement The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.

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here's our mission:

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here's our mission:

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core values:

Growth-minded, Exceptional Customer Experience,
Employee Empowerment, Family Centered, Holistic,
Genuine, Phiplanthropic

Here at DTE we believe in listening to the clients need and formulating a resoluation that promotes their best interest.

DTE
IS:
  • Holistic
  • Impactful
  • Organic
  • Evidence Based
  • Uplifting
  • Warm
DTE
IS NOT:
  • Effortlesss
  • Impatient
  • Hostile
  • Judgemetal

Wellness Concierge Associate

Position Summary

Down to Earth Wellness Center is a Functional Medicine Wellness facility in Greenwood, IN. The Wellness Concierge Team at Down to Earth Wellness Center is responsible for delivering excellent service by assisting with scheduling or experience related tasks. As a team member of Down to Earth Wellness Center, the concierge associate is essential to patient success. Each team member is encouraged to share ideas, take initiative, and grow within the organization.

Duties & Responsibilities

  • Greet guests and provide them with superb customer service.
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
  • Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take down messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize, and forward emails. 
  • Track and order office equipment and supplies. 
  • Maintain records and files.
  • Provide direct communication with patients to facilitate care plans and troubleshooting.
  • Educate patients/families about the patient's personalized wellness program, including any prescribed procedures, supplements, medications, lab work etc.
  • Implement front desk and experience duties in accordance with established policies, procedures, and protocols. 
  • Employ proper safety techniques, procedures, and standard precautions.
  • Communicate clearly and effectively in a team environment.
  • Communicate with patients via phone and portal to relay any messages as required by the provider.
  • Actively pursue educational opportunities presented by the clinic to expand knowledge in functional and integrative medicine.
  • Other miscellaneous projects as assigned.

Requirements

  • High school diploma or relevant qualification.
  • A minimum of 2 years of proven experience in a similar role.
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skills. 
  • Excellent organizational and multitasking abilities.
  • Strong knowledge of Google Suite programs
  • Functional and integrative health experience is ideal, but not required.
  • Experienced and competent with computers & electronic medical record systems.
  • Full-time and part time hours

Benefits

  • Pay: From $14.00 per hour
  • Expected hours: 20 – 30 per week
  • Retail and service discounts
  • Complimentary IV Infusions

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.

apply now

HERE’S OUR MISSION:

To facilitate a client's health reset based on their personal individual desires by developing a purposeful wellness plan, providing all necessary resources that empower the individual to reconnect their mind, body and soul.

HERE’S OUR VISION:

To create facilities with a strong, consistent foundation providing a wellness environment full of warmth, support, and positive energy for both the staff and clients. Down to Earth will prioritize personal growth ensuring every individual has the tools to achieve their greatest potential and the ability to live according to their personal values, feeling at peace and reconnected, ready to thrive and impact others each day.

About dte

Hey there,

Welcome to Down to Earth Wellness Center!

We are a company that employs a team of individuals who are growth-minded and genuine to provide exceptional customer service to support the needs of our clients.

Here are a few important details you should know about our company and working for us:

-Over the last two years, we’ve experienced rapid growth. You’ll be required to think on your feet, change course when needed, and help identify (and offer solutions to) gaps you see. 

-Our business model consists of all things wellness, which means we both guide and execute the use of wellness therapies for wellness clients who chose to work with us. 

- Holistic health is our priority, meaning that we serve the people who come to us not only physically but also by making sure DTE is a comfortable emotional and mental space as well.

- We seek employees who are “growth-minded,” those who are willing to thrive on a challenge. We don’t see failure as a way to describe problems but as a springboard for growth and development.

-We value results and innovation as we work together to bring our ideas to life. Our team has an “above and beyond” mentality and works proactively.

Here at DTE we believe in listening to the clients, gathering purposeful data, and working with clients to formulate a plan that best serves their health needs and goals.

DTE
IS:
  • Holistic
  • Impactful
  • Organic
  • Evidence Based
  • Uplifting
  • Warm
DTE
IS NOT:
  • Effortlesss
  • Impatient
  • Hostile
  • Judgmental
NEWSLETTER

JOIN OUR wellness FAMILY